Last updated: October 2024
Thank you for choosing Apurva Rewardz. We appreciate your business and strive to provide you with the best products and services. If you need to cancel your order or request a refund, please review our policy below.
1. Order Cancellation
- Requesting a Cancellation: You may cancel your order within 4 hours of placing it by contacting our customer service team.
- After 4 Hours: Orders that have already been processed or shipped cannot be cancelled.
2. Refunds
- Eligibility: To be eligible for a refund, items must be in their original condition, unused, and returned within 2 days of receiving your order.
- Non-Refundable Items: Certain items, such as Subscription Fees, are not eligible for a refund.
3. Return Process
- Return Authorisation: To initiate a return, please contact us at +91 7538844546 to receive a Return Merchandise Authorisation (RMA) number.
- Return Shipping: Customers are responsible for return shipping costs, unless the return is due to an error on our part (e.g., defective item, wrong item sent).
- Refund Processing: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 7 days.
4. Exchanges
If you would like to exchange an item for a different size or colour, please follow the return process above and place a new order for the desired item.
If you have any questions regarding this policy, please contact us:
- +91 7538844546
- 3H, C2 Road, Balarengapuram, Madurai 625009, Tamil Nadu, India
Thank you for choosing Apurva Rewardz!
